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Nic Martens © 2008
Welcome
HelpDesk software is shared by all members of a support area. The most important being first point of contact for the helpdesk; (the staff that receive job requests for later resolution), where accuracy and appropriate decision making must be quick and efficient.
CentreDesk Group of applications
Award
winning
Helpdesk software generally provides a common database that
is used by support staff to provide professional and prompt service.
Information can be collected, shared and used to assist in the
resolution of support issues.
In 2002 we introduced ServiceLog, a multi-user help desk
program that was originally a custom application developed for a local
company. (Now CentreDesk
Repair) The application remains a powerful help desk
application for companies that service sites or various departments
within an organization.
Apart from CDArtizan, all our Help Desk applications use a common data source,
and can therefore be interchanged, depending on your needs.
Updates
August 2008
Up-scaled to enterprise level with PostgreSQL
January 2008
Time-tracking now allows for issues to be logged after the event.
September 2007
CDArtizan 1.004 added to the CentreDesk group. Designed for Plumbers, Electricians for projects and renovations.
January 2007
CentreDesk Group ver. 4 published.
Features an auto updater. The application queries the web to compare
versions and will inform the Administrator that an update is available
for download. The application is updated on all workstations
January 2006
CentreDesk Group 3.003 of applications based on ServiceLog Published. CdRepairs added to the group.
January 2005
ServiceLog 3.000 renamed CDRepairs
July 2001
ServiceLog 1.001 released.
Designed for an enterprise that repairs items for customers.
